Refund Policy
Refund handling for bookings and paid orders on BookNGo.
Refund eligibility may vary based on the product category, service provider, booking stage, and payment status. This page gives users a general overview of how refund-related requests are handled on BookNGo.
Requesting a refund
Users should contact BookNGo as soon as possible with their booking or order details, payment reference, and the reason for the request.
Review process
Refund requests may require validation with the relevant partner, shop, or payment process. Approval can depend on service conditions, preparation status, booking confirmations, or cancellation timing.
Payment considerations
If a refund is approved, the return method and timeline may depend on the original payment channel. Processing time can vary between payment providers and banking systems.